Product Appreciation Period

Except for items that are perishable or have a short shelf life (and will be expired by the time of return/cancellation), customized goods, current newspapers, periodicals or magazines, unsealed audiovisual products or computer software, game point cards, other point cards, or unsealed personal hygiene products that are exempt from the 7-day appreciation period under the "Regulations on the Application of Reasonable Exceptions to the Right to Rescind Communication Transactions," you are entitled to a 7-day product appreciation period (including holidays) starting from the day the goods arrive in your possession.

If you wish to make a return, please contact our customer service team within 7 days of receiving the product and provide the following information:

• Name
• Order number
• Contact phone number
• Name of the product to be returned
• Reason for return and photos

Once received, our customer service representative will assist you with the return or exchange process.

Customer Service Email: kbsgolfxtaipei2024@fstshafts.com.tw

Customer Service Hotline: (02) 2311-2558

Contact Address: No. 116, Hengyang Rd., Zhongzheng Dist., Taipei City

Return Policy

Returned items must be unused and free from any damage or defects not caused by human error. The 7-day appreciation period guaranteed by the Consumer Protection Act is intended for you to evaluate the product and determine if it meets your needs; it is not a trial period. If notified by this store, please retain the complete original packaging (including the outer carton); otherwise, returns will not be accepted.

Exchange Policy

We only offer exchanges in the event that items are defective or damaged. If you need to exchange it for the same item, please contact us via email.

kbsgolfxtaipei2024@fstshafts.com.tw

Returns will not be accepted in the following cases:

• Items beyond the 7-day appreciation period.
• Perishable food items or items with short shelf lives (expired or nearing expiration at the time of return/cancellation).
• Customized products, newspapers, periodicals, or magazines that have been unsealed or used, or damage caused by human factors, such as: stains, malfunctions, destruction, wear and tear, abrasions, scratches, or dirt.
• Returned items with damaged or incomplete packaging, or missing invoices or accessories.
• Malicious or excessive returns.

Other non-returnable items:

• Gift cards
• Downloadable software products
• Certain health and personal care items: intimate apparel such as underwear, socks, and breast pads are non-returnable for hygiene reasons.

To complete your return, we require a receipt or proof of purchase.

Refund Policy

Refunds are limited to the purchase price of the returned items only and do not include the original shipping fees or other related service charges. The 60 NTD shipping fee for returning items via logistics will be covered by KBS TAIWAN.

If the order no longer meets the free shipping threshold after a return (including full returns), the original shipping fee (70 NTD for convenience store pickup or 100 NTD for home delivery) will be deducted, while the 60 NTD return logistics fee remains covered by KBS TAIWAN.

If your order included a promotional gift, and the total value after deducting the returned items falls below the gift threshold, the gift must be returned in its original, unused condition. Otherwise, the original retail price of the gift will be deducted from your refund (treated as a purchase).

Refund Method

• Credit card payment: After the return is confirmed, the refund will be credited directly back to the original credit card account used for payment.
• Cash on delivery: After the return is confirmed, the refund will be transferred to the bank account you provided.